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FREQUENTLY ASKED QUESTIONS

  • What is your return or exchange policy?
    All sales are final. We do not accept returns or exchanges. If your item arrives damaged or defective, please contact us within 7 days of delivery.
  • What should I do if I have an issue with my order?
    If there’s a problem with your order, such as damage during shipping, please email us at tpattersonscott@gmail.com within 7 days of receiving it.
  • How can I inquire about wholesale opportunities?
    If you’re interested in carrying ScottMetz products, check out our Wholesale Inquiries section or email us at tpattersonscott@gmail.com with details about your business.
  • What types of products do you offer?
    We offer a variety of unique products featuring original artwork, including t-shirts, hats, prints, and one-of-a-kind pieces of art.
  • Do you accept custom orders or commissions?
    At the moment, we don’t offer custom commissions. However, keep an eye out for limited-edition releases and special collections!
  • Do you restock sold-out items?
    Some items are limited edition and may not be restocked. Follow us on social media or sign up for our newsletter to stay updated on new drops and restocks.
  • Do you offer international shipping?
    Currently, we ship within the USA. If you’re outside the USA and interested in our products, please contact us at tpattersonscott@gmail.com to discuss options.
  • How can I contact you if I have a question?
    We’re happy to help! Email us at tpattersonscott@gmail.com, and we’ll get back to you within 1-2 business days.
  • What type of paint pens do you use to paint surfboards?
    I use UNI brand Posca pens for all my surfboard art. They’re vibrant, versatile, and perfect for creating bold designs that stand out.
  • How do you seal the paint on the surfboards so it doesn’t come off in the water?
    To ensure the artwork stays intact, I seal the paint using Krylon brand clear acrylic spray cans. This adds a protective layer that keeps the design durable, even in the water. I do about 3-4 coats usually
  • How do I place an order?
    You can browse and shop directly on our website. Add items to your cart and check out securely using your preferred payment method.
  • How do you protect my personal information?
    Your privacy is important to us. All transactions are processed securely, and we never share your personal information with third parties.
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